answer for Question 8 & Question 9 & Question 10

8. One of your Key Account Clients keep sending orders back with a comment from security at their premises "Arrived late. No one to receive". What tool could you use to understand what the problem is? How would you apply this tool? (If you can draw - please do so) 9. In your own words - describe the difference between "Quality control" and "Proces capability" 10. Why do you believe it is important to benchmark outside of the company