Answer format: Must provide letterhead above. This is the answer format. You have to follow this format to provide answer. Sender name: Srabon sarkar shoikot

Q. You are the Customer Service Manager for Arianna Furnishings L td which is a well-known company producing high quality custom furniture for the clientele. This company values its reputation and has maintained high production standards and delivery deadlines, and so enjoys a good will and respect among customers. Recently you have gotten a claims letter, and the matter is quite serious. The customer, Mr. Rafat Mathur came to Arianna's showroom on 5 september of this year, and placed an order for a bedroom set called the "Spanish Royal Bedroom Ensemble". His order number, 10028-2SW shows that he paid an advance of 2 lakh 15 thousand taka for the order in cash, and he has a delivery date of 10 October. The order clearly states that the delivery date is very important as he expects foreign visitors and the room has to be furnished. In his letter of 16 October, Mr. Mathur also mentions that he has been working with Arianna sales agent Ms. Dolly Rahman who initially took his order, and who he had called several times before 10 october to remind her about the delivery. Now, the delivery date has passed with nothing, and when Mr. Mathur contacted Dolly to ask for an explanation, she was very rude to him and even yelled at him when he visited the showroom to ask for his order. The serious incident happened on 12 October and has been reported to Arrianna headquarters since it was a breach of conduct. Ms. Dolly Rahman has since been suspended for her unprofessional behavior. Mr. Mathur wants his advance returned to him, he does not want any furniture at this point, and he also wants 1 lakh taka in compensation for the suffering and shock he has undergone through the actions of Arianna because of its sales agent Ms. Dolly Rahman. Write a Claims Acceptance letter with company letterhead, where you address the issue of the rude incident, apologize for the delivery mix-up and offer the full refund with the compensation. You can make up any reason for these, and give an appropriate answer about Dolly as well. Addresses: Arianna Furnishings Ltd, 44 Green Point Pavilion, Gulshan 2, Dhaka 1212 1. Sender's Address without name Company Position Company Name Company Address 2. Date 13 June 2022 3. Receiver's Address with name if name is available Name Company Position Company Name Company Address 4. SUBJECT; AS SHORT AS POSSIBLE BUT INDICATIVE ENOUGH 5. Salutation, 6. Body 7. Complementary Close sincerely. 8. Signature 9. Full Name The following items are used as and when necessary. 10. Initials of the boss in capital: initials of the secretary in small letters is used if the secretary happens to prepare the letter. 11. Enclosure notation: Enclosures are used in business letters as attachments are used in e-mails. Encl. / Encis. 12. Copy Notation (cc/pc): If copies of the letter are sent to other readers, list the names with identification. Example: Sincerely, Signoture Iftekhar Hossin IH: sr: boss-Iftekhar Hossain, secretary Salina Rahaman Encl. A copy of brochure of the new Group Insurance Policy . General Managers of all companies in our list