answer

GROUPS AND TEAMS After signing the contract with SFQ, it was time to train a team of dog handlers who would work with the TSA (Transportation Security Administration) staff at the airport. The TSA and VSDH had never worked with each other. To make sure the dog handlers worked well with the TSA and with each other, Lumi assigned herself a role on the team. She would be the person who would assign tasks to the handlers, based on her knowledge of their skills and training. In addition, she assigned Marko to the team so he could manage the handlers' image with the TSA, because the handlers needed the TSA's approval to make any adjustments once the pilot program started. Despite these assignments, things did not go well in the beginning. On the first day of the pilot, Lumi found out that no one on the handler team had organized the schedule for training with the TSA, and the TSA was not sure who was in charge of the scheduling. Furthermore, most members of the TSA team feared the TSA leader because she never admitted to making mistakes herself, and they feared that she would punish them for making even small mistakes. Which of the following actions might help reduce the specific fears TSA team members have that their team leader \"would punish them for making even small mistakes"? v Using indirect language "y Holding team members accountable for transgressions 1 Using direct language "y Highlighting failures as learning cpportunities 7 Inviting participation