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1) Explain the main categories of business communication. List and describe the 10 steps in the Process of Communication? 4 Points The three main categories of business communication are Internal-Operational Communication, Externak-Operational Communication, and Personal Communication. Internal-Operational Communication is any form of business that is taking place within the operation to track the success of the business and employees. This can be done in many different ways. For example, ongoing discussions among senior management to establish the company's goals and processes. It also involves supervisors providing directives and guidance to employees, and written/verbal exchanges among employees concerning work-related matters. Additionally, it encompasses the reports that employees prepare on sales, production, inventories, finances, maintenance, and other relevant topics. Lastly, it includes the messages that employees comr unicate while carrying out their tasks and contributing their ideas to the business. Conversational stylies can vary depending on the situation and the people you are communicating with. For instance, if you are