Question: answer in excel with formulas Problem 1) (12 points) A call center has analyzed the calls received in the last month and found that, on

answer in excel with formulas

Problem 1) (12 points) A call center has analyzed the calls received in the last month and found that, on average, 24 calls were received per hour. Assume that call arrivals follow Poisson distribution and come from an infinite population. Service times follow an exponential distribution with an average of two minutes per call served. Assume the queue length can be infinite with FCFS discipline. a) What is the average number of people in line? ( 2.5 points) b) What is the average number of people in the system? ( 2.5 points) c) What is the average amount of time that a person can expect to spend in line? ( 2.5 points) d) On average, how much time will a person spend in the system? (2.5 points) e) During the weekends, the call arrival rate can be expected to increase to over 24 per hour. What effect will this have on the average number of people waiting in line? ( 2 points)

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