ANSWER KEY: General Manager $-$ Limited$-$Service Hotel,

Unique City Per Class

Goal Step

GOAL: Balanced Scorecard $of65.$

NOTE: The following solution materials are for the General Manager $-$ Limited Service Hotel Project $in$ which the competitive environment $in$ the city $is$ the same for all students

$in$ all classes. $If$ you are instead using either the default project where each class gets its own unique city, $or$ the project where each student sees a unique city, then the

following will only $be$ a general guideline $asto$ how a student might achieve success $in$ this project.

The following $is$ one $of$ many possible solutions. See the Case Slides for best practices and strategies.

Open the Revenue Management form and set the following rates for General Rooms $by$ day $of$ week:

Sunday: $$195$

Monday: $$195$

Tuesday: $$195$

Wednesday: $$195$

Thursday: $$195$

Friday: $$210$

Saturday: $$210$

Set the following rates for Junior Suites $by$ day $of$ week:

Sunday: $$254$

Monday: $$254$

Tuesday: $$254$

Wednesday: $$254$

Thursday: $$254$

Friday: $$273$

Saturday: $$273$

Select the Room Restrictions tab $of$ the Revenue Management form. Set a minimum stay $of2$ nights $(MS2)on$ every Friday through September $23.$

Select the Overbooking tab $of$ the Revenue Management form. Set the Maximum Overbooking $to4\%.$

Open the Marketing form.

Purchase $1$ unit $of$ each for all Business, Transient options.

Purchase $1$ unit $of$ each for all Leisure, Transient options.

Select the Public Relations tab. Choose a Donation Percentage $of10\%$ for Cure Cancer Day and $2$ Run$\frac{s}{y}$ear for Run for a Cure.

Open the Front Desk form and select the Staffing tab. Add the following shifts for the current day:

$1$ Front Desk Assoc., $8AMto4PM$

$1$ Front Desk Assoc., $4PMto$ midnight

$2$ Front Desk Assoc.$\text{'}s,2PMto10PM$

Add the following shifts for Saturday, July $2$:

$1$ Front Desk Assoc., midnight $to8AM$

$1$ Front Desk Assoc., $8AMto4PM$

$1$ Front Desk Assoc., $4PMto$ midnight

$2$ Front Desk Assoc.$\text{'}s,2PMto10PM$

Copy this schedule forward for $12$ weeks, selecting all days.

Open the Housekeeping form. For the current day, schedule $10$ housekeepers from $8AMto5PM.$ Copy this schedule forward for $12$ weeks, selecting all days.

Run forward until the goal $is$ met.

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