answer only 1,2 and 3 please thank u

i am sorry i meant 1,2and 5 answer only thank you

196 PART 3 Communication Skills KEY TERMS messaging on-hold Voice over Internet Protocol (VoIP) inbound telemarketing outbound telemarketing CRITICAL THINKING 1. Think of someone you know who has out- standing customer-friendly phone skills. Describe why you have this opinion of that person. 2. If you were hiring a receptionist, CSR, virtual assistant, or telemarketer, what essential phone! service skills would you look for in your top candidates? List and describe. 3. Describe a voicemail system you have used that you consider being customer-friendly. Describe one that you consider not to be user-friendly. 4. Do you think Cloud applications, like Skype, Twitter, Facebook, and the like, will continue to increase in usage among customer service providers and their organizations? Discuss your reasons. 5. In your opinion, which Web-based technology best serves the greater good with today's diverse global customers? Why? WHAT DO YOU THINK NOW