Question: ANSWER ONLY 9 and 3 (down) Measuring Performance in Operations begin{tabular}{ll} multicolumn{1}{c}{ Across } & multicolumn{1}{c}{ Down } 3.Measurementstakingtoppriority6.measurementthatshouldbelinkedtocustomersatisfaction8.createdtoencourageAmericanorganizationstoimprovequality,productivity.9.aremeasuresthatrevealareasthatneedimprovementqualityisfundamental1.dominantmodeloforganizationalperformance2.Actofquantifyingtheperformanceoforganizationalunits,goodsandservices,processes,people,andotherbusinessactivities3.categorythataddresseshowanorganizationprocesses4.Anexampleofanorganizationinwhichservice 5. relates to the
ANSWER ONLY 9 and 3 (down)

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