Answer question 8

258 OPERATIONS MANAGEMENT QUESTIONS 1. What are the various dimensions of quality with respect to manufactured goods? respect to d goods? 2. What are the major dimensions of quality with respect to services rendered? 3. Describe the historical development of the emphasis on quality. 4. Describe some of the pioneers who promoted quality and quality management. 5. What are the 14 principles of quality as proposed by Edwards Deming? 6. What do you understand by quality certification? Explain. 7. What do you understand by TQM? What are its major ingredients? 8. Describe: Six Sigma, Shingo System, and KANO System in quality management. 9. Explain the various categories connected with the costs of quality or lack thereof. 10. What are the various quality tools? 11. What are the various types of statistical control charts? 12. Describe the various sampling plans in terms of quality determination. Bilim Ol ynkebong PROBLEMS no 12 szobatedolga bodo ubong suporadan 1. A cosmetic manufacturer purchases several supplies from a range of suppliers. The cos pany is seeking to reduce costs while not compromising quality. One area management for this purpose is inspection of supplier deliveries. Around 3% of this material has ! be defective. The production rate is 100 units per hour. An inspector can check items a at in detected by the inspector, 35333 nh