Answer question number 4 only. use as much as many concepts in operations management. More explanation. The longer the better

Case: Tesla's Quality Challenge Tesla Motors has been producing innovative all- electric cars since 2012. The company now produces the expensive Model S sedan and the similar Model X sport utility vehicle, together with the lower-priced Model 3 and Model Y sport utility vehicle. Elon Musk, the brilliant CEO of the company, has said that he has confidence that the company can sell 500,000 cars a year by 2020. Given the interest in the Model 3 and Model Y, some experts think this might be possible. The fledging Palo Alto, California, automaker has struggled with ramping up manufacturing and has had some difficult quality problems. Tesla tends to make items, such as the seats in the cars, in-house rather than outsourcing them, which is done by many car manufacturers. The issues associated with the production Page 362 of the cars are a complex combination of mechanical and computer software problems. Popular features of the cars include driving-assist autopilot functions, auto-parallel parking, and auto- braking. The cars even have an auto-summons feature that lets a driver park and retrieve their car with no one inside. Many post-production issues have been addressed through software updates downloaded to customers over wireless connections. 7:30 Exit have been addressed through software updates downloaded to customers over wireless connections. Other mechanical problems are more difficult to resolve. TESLA MODEL X FALCON-WING DOORS Oleksiy Maksymenko Photography/Alamy Stock Photo One well-publicized problem was when owners complained that the Model X Falcon wing doors would not open reliably. When owners have problems like this, Tesla typically schedules a time to pick up the car for repair and leaves a loaner for use by the customer. Another issue was a latch on the third-row seat that could come undone during a collision. Tesla decided to recall 2,700 Model X cars to replace the latches with a new design. This recall totally overloaded Tesla's service outlets with waits of more than two weeks to make the repair. Some customers were offered rental cars due to the long wait. So far, customers expect the "white-glove treatment that Tesla currently offers, but a big concern is what Tesla will do when there are hundreds of thousands of vehicles on the road. Mr. Musk's Tesla cars have many loyal customers, even though problems have been encountered. But moving from tens of thousands of vehicles to hundreds of thousands may be difficult, unless some major service improvements are made. Put yourself in the position of a manager at Tesla responsible for quality and customer satisfaction. What would you suggest relative to the following questions? Questions 1. Consumer Reports, the service that reports unbiased testing and ratings on cars (together with about everything else we buy), recommends avoiding new cars in their first year of production, especially those loaded with new technology. What can Tesla do to refute this recommendation? 2. How should Tesla manage the delivery of the Model 3; consider in particular the delivery of cars to European customers. Think about this relative to where cars should be delivered geographically and how the service process should be designed. 3. Should Tesla deliver cars to customers on a first- come-first-served basis (i.e., in the order of when deposits were placed)? 4. Tesla is building a new plant in China that will produce the Model 3 and Model Y cars. How should Tesla handle quality issues that customers have with these cars as they are sold into the Chinese market