answer questions 1 & 2

Use table 1.4 for question 2

Q1. What is e-commerce? How is understanding e- commerce useful to you? How is m-commerce related to e-commerce? How have the changes in mobile technology changed e-commerce? Describe a situation where a person may use mobile technology, social technology, and e-commerce simultaneously. Q2. In Table 1.4, Strengths and weaknesses of different modes of communication, go through each of the 11 major modes of online communication and describe when it might be appropriate o use: Email, blog post, online chat, webinar, video conference, webpage, podcast, videocast, discussion forum, social network, and text messaging. Organization is important! Support your thoughts with sound rationale and at least 2 references (one may be the Table 1.4 Strengths and weaknesses of different modes of communication Mode of Online Communication Strength Weakness E-mail Enables longer one-Loses tone of on-one or small voice. group Too many conversations. received e- History of mails result in conversations are noise. recorded for Sometimes long reference. delay in responses Blog post Enables longer and Not good for more thoughtful quick back and communication. forth Designed to be communication. shared widely with Takes a longer little effort time to read. Online chat Enables shorter Not good for one-on-one wide conversations. dissemination Great for quick back Loses tone of and forth voice. discussions. Can be integrated with web pages. Webinar Bandwidth intensive. Requires active presence. Enables conference-style interaction without leaving the office. Good for non-verbal communication. Great for reaching large numbers of people. Video conference Immediate meetings without having to leave the office Facilitates non- verbal communication Great for one-on- one or small group discussion Bandwidth intensive. Requires active presence. Limited number of participants. Webpage Large reach Very flexible on how content is created and updated No two-way conversations Loses tone of voice. Podcast Great for sharing audio recordings. Facilitates non- verbal communication No two-way conversations Needs special software to listen. Videocast Great for sharing video recordings. Facilitates non- verbal communication No two-way conversations Needs special software to watch. Discussion forum Great for many-to- many discussions Discussions remain visible for a long time. Loses tone voice. Sometimes hard to find conversations of relevance. Social network Great for one-to- one and many-to- many discussions Facilitates finding contacts. Loses tone of voice. Sometimes hard to find previous conversations Text messaging Great for one-to- one and small group discussions Portable with phone: Loses tone of voice. Must have a phone to use