Answer should be based on ISO 45001:2018 standard Clause 4

Roles and accountabilities Policies and objectives Resource capabilities Information systems, information flows and decision-making processes Introduction of new products, services, new tools, new software, new premises and equipment Relationships with, and perceptions and values of workers The culture in the organisation Standards, guidelines and models adopted by the organisation The form and extent of contractual relationships, including outsourced activities Working time arrangements Geographical locations Determining internal and external issues that are relevant to the organisation's purpose and which could affect the ability to achieve the intended outcomes of the organisation's occupational health and safety management system (Clause 4). Answer the questions below: Internal issues: Governance Organisational structure Electrico (Pty) Ltd Electrico specialise in electrical repairs and installations in the general industry. Services provided include: Electrical Maintenance, providing maintenance on all electrical systems, be it corporate or residential. New electrical designs and installations, qualified staff assist with installation of new electrical reticulation systems from any supply points. Home \& Commercial repairs \& Installations, repairs on any electrical problems and new point installations as well. COC Audits, conducting and issuing of COC (Certificate of compliance) for any electrical installations. Electrical Sub Pre-Paid Metering, Water Sub Pre-Paid Metering, provide a generalised prepaid sub-meter service and keep track of meter's expenses. Electric Fencing, Our Technicians provide assessment, installation, maintenance and repair for any perimeter electric security fencing