Question: Answer @ SkillCheck Online Testing CONDUENT & Call Center - Service Skills. Item 17 of 19 | 'Which of the following steps are effective ways

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@ SkillCheck Online Testing CONDUENT & Call Center - Service Skills. Item 17 of 19 | 'Which of the following steps are effective ways of handling an upset customer? (Check all that apply) Tell them that you understand their frustration. Make sure you figure out who is to blame for the problem. Use sincere "I statements." Maintain focus on resolving the problem. avowencoumuere Sep tes ouesmion Exit x} Hi. Need any help? | Orc)

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