Question: answer Supervisor: You made an impetuous decision when that customer asked for an account credit. Yes, | wanted to take my time and research the

answer

Supervisor: "You made an impetuous decision when that customer asked for an account credit.\" Yes, | wanted to take my time and research the customer's account first. | didn't realize that | was being hasty. I always try to separate my emotions from the decisions | have to make. I wasn't trying to be unkind. I'll try to be more sympathetic in the future. Maybe | was a bit too generous. Thank you for the feedback

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