Answer :$-$

Task $1$: Responding to emergencies :$-$

As a health and safety consultant, it would be important to first assess the situation and identify any potential hazards or emergencies that may arise.

This can include issues such as overflowing waste bins, dirty front doors and tickets strewn across the floor, which could cause customers to slip and fall.

Furthermore, it would be important to communicate with the cinema manager and ask him for help in solving these problems.

In this scenario, it should be noted that the manager does not respond to your request and rejects it$.$

Therefore, it may be necessary to escalate the issue to the Regional Health and Safety Manager $($RHSM$)$ or Group Health and Safety Director to ensure timely resolution of the emergency.

It would also be important to document the emergency and any action taken to deal with it to demonstrate compliance with health and safety regulations and to serve as evidence in the event of an investigation.

Task $2$ : Culture :$-$

Indicators of a negative health and safety culture at the Waterfront Cinema include :

Dirty front doors and overflowing trash cans indicative of a lack of attention to detail and negligence of cleanliness and hygiene.

Tickets strewn across the floor indicating a lack of proper waste management and cleaning.

A worker who ignores you and carries on a loud conversation on the phone that shows a lack of respect for customers and co$-$workers.

The manager smokes in his office and watches a movie on his laptop, indicating a lack of focus on his duties and a lack of commitment to safety.

A manager's dismissive attitude towards your request for assistance showing a lack of commitment to safety and insufficient cooperation with health and safety professionals.

Task $3$ : OSH management systems $$ awareness and communication :$-$

Based on the scenario, it appears that Waterfront Cinema failed to effectively communicate the requirements and deliverables of the Occupational Health and Safety Management System $($HSMS$)$ to its workers.

This is evidenced by the lack of attention to detail and disregard for cleanliness and hygiene, as well as the dismissive attitude of the worker towards your request for help.

Additionally, the script notes that the theater manager is unresponsive and refuses your request for help in dealing with the emergency.

This indicates that the manager is not aware of the HSMS requirements and outputs and does not adequately communicate them to the workers.

Task $4$ : Commitment of top management :

Based on the script, it appears that Waterfront Cinema's senior management is not effectively committed to health and safety.

This is evidenced by the manager's dismissive attitude towards your request for help, lack of attention to detail and disregard for cleanliness and hygiene, and lack of focus on his duties.

In contrast, the FCC is described as having a central health and safety department and is ISO $45001$:$2015$ certified for occupational health and safety management.

This indicates that the FCC$\text{'}$s top management is committed to protecting health and safety.

Therefore, it is likely that the issues at the Waterfront cinema are specific to that location rather than the chain as a whole.

Task $5$ : Administrative control measures :$-$

Administrative controls that could be put in place at the Waterfront Cinema to prevent a recurrence of the accident include :

Develop and implement a comprehensive health and safety policy that sets out the responsibilities of all employees and management in maintaining a safe workplace.

Providing regular training and education on health and safety regulations and best practices for all employees.

Establishing a system of regular safety inspections and audits to identify and address potential hazards or non$-$compliance issues.

Establishing a system for reporting and investigating incidents and near misses to determine their root cause and implement corrective actions to prevent recurrence.

Implementation of a communication system to ensure that all employees are informed of any changes or updates to health and safety policies and procedures.

Creation of a system for monitoring the effectiveness of administrative controls and making the necessary adjustments.