Answer the following $12$ questions:

$1.$ Briefly define strategy, business process and analytics in operations management.

$2.$ How do you think the current changes in the globalization of supply chain and artificial intelligence $($AI$)$ technologies are shaping the supply chain management practice?

$3.$ The Environmental$-$Social$-$Governance $($ESG$)$ practice requires companies to report their greenhouse gas $($GHG$)$ emissions across their Scope $1,$ Scope $2$ and Scope $3.$ Give a brief description of what is included in each of these three Scopes.

$4.$ Risk management in the supply chain$/$operations is a multi$-$step process. Briefly explain these steps. How do you prioritize risks?

$5.$ Match the following common risks with the appropriate mitigation strategy:

Country risks

Regulatory risk

Logistics failure

Natural disaster

Major quality failure

A: Detailed tracking, alternate suppliers

B: Carefully select and monitor suppliers

C: Contingency planning, insurance

D: Good legal advice, compliance

E: Currency hedging, local sourcing

$6.$ When you are buying a new computer, what features are "order qualifiers" and what features are "order winners" for you? Why?

$7.$ A parcel delivery company delivered $103,000$ packages last year, when its average employment was $84$ drivers. This year the firm handled $112,000$ deliveries with $96$ drivers. Use the following table to calculate the percentage change in productivity over the past year?