Answer the following questions:

1. Explain the communications process.

2. What are some common sources of noise in communication?

3. Explain the differences between formal and informal communication channels.

4. What are the five types of barriers to communication and example of each?

5. What are some of the costs of social media in organizations?

6. What should managers know about creating a social media policy?

7. Explain the five listening styles and how to be a good listener.

Provide definitions for the following Key Terms:

Active listening, communication, decoding, defensive communication, downward communication, encoding, external communication, feedback, formal communication channels, horizontal communication, informal communication channels, medium, noise, nondefensive communication, nonverbal communication, paraphrasing, receiver, sender, social media, upward communication.