Answer the following questions:

a) List Zappos 10 Core Values.

b) Now, pretend you are the HR manager at Zappos and you are preparing to

interview an applicant for a customer service position at Zappos. The position

requires this person to answer customer questions about its products, over the

phone.

Select 3 core values and write 2 interview questions for each of the 3 core values

(Yes, you will be writing a total of 6 interview questions).

C. Be sure to explain why you are using the interview question and what you hope it

will reveal about the applicant. You are not allowed to use one of the interview

questions presented in the video or in the attached document. Come up with your

own interview questions. Be creative!