Question: Answer the following questions once you have read Chapter 8 in Foundations of Business 6th Edition. 1.Explain the Conversion Process? 2.How is the production of

Answer the following questions once you have read Chapter 8 in Foundations of Business 6th Edition.

1.Explain the Conversion Process?

2.How is the production of services similar to the production of manufactured goods?

3.How is the production of services different from the production of manufactured goods?

4.How can service firms measure customer satisfaction?

5.What is the objective of operational planning? What four steps are used to accomplish this objective?

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