Answer the following questions, use your own words in clear sentences

 

2. Describe 2 of the 5 types of contact Centres.
4. Describes how open and closed questions are different and show how each is used in contact centres.
6. Define the following abbreviations, provide the long-form name as well.

a. ACD

b. IVR

c. CRM

2. Define the role of the Contact Centre within an organization. And list 3 of the 7 areas of how a contact center contributes to the organization.
4. Explain how organizations use social media in serving customers. List at least three social media channels to show your answer.

Answer rating: 100% (QA)

The detailed answer for the above question is provided below Two Types of Contact Centers There are various ways to categorize contact centers but one common approach is to divide them based on their ... View the full answer