Question: Answer the full question please As a group, think about one CRM tool (examples: Salesforce. Microsoft Dynamics, Zoho etc) that could be applied to the

Answer the full question please

As a group, think about one CRM tool (examples: Salesforce.Microsoft Dynamics, Zoho etc) that could be applied to the company you researched in Assignment Set #1. The purposehere is to demonstrate an architecture of the CRM application.

1. After you have selected the tool, identify the modules/subsystems required. Illustrate each modulewith BPMN or Activity Diagram.

a. For example what are the workflows for sales,marketing, and customer Service each of these willrequire a separate diagram

2. Next, select a module and illustrate its functionalities bydrawing a Use Case Model.

a. For example sales: who are the typical users and whattasks do they perform?

3. Next, demonstrate the main transactions of the CRM

a. For example - Input the process of a marketing scenario, asale and a customer service.

4. Next, discuss the capabilities and benefits of the CRM (two listsin point form)

5. Next, discuss Customization and integration of your CRM.What technical issues can arise from implementation?

6. Lastly, briefly describe five additional CRM applications thatare popular in your chosen companys industry.

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