Answer the questions with this case relating to topic of HCI. Answer the questions without use of GenAi

A fast-food chain installs self-service kiosks across its locations. Despite featuring the same menu as before, users struggle to find familiar items, take longer to complete orders, and frequently select the wrong options. Even regular customers report feeling uncertain about how to navigate the new interface. Tasks: . Explain how schemas and scripts influence users' expectations in this scenario. . Identify one advantage and one drawback of designing based on user schemas. . Propose two modifications to the kiosk UI to improve usability