Answer the six sigma questions below.

7. What is a jidhoka? A. A totally automated process to reduce defectives B. A device that identifies good parts C. A technique which separates defectives from good parts D. A device that stops the machine whenever a defective is produced 8. According to Juran, what the customer thinks he/she desires, would be classified as: A. Stated needs B. Real needs C. Perceived needs D. Culture needs 9. To discourage a team from selecting an expensive problem solution, which is not cost effective, team members should be trained to ask the question: A. Why not do it this way, since it is only a "drop in the bucket?" B. If this were my money, would I spend it on this solution? C. Is this what a world-class company would do? D. Since the organization has considerable resources, can we solve it quickly? 10. Internal customers of a retail store generally are: A. People who shop inside a store instead of using the internet B. Buyers that receive special pricing discounts C. Purchasers of the goods who buy in bulk or volume lot sizes D. Store employees who are next in the processing sequence 11. Which of the following is NOT a team leader role? A. Conducting meetings B. Scheduling the next meeting C. Acting as a liaison with management D. Distributing meeting minutes 12. Which of the following would be considered the three most important team roles? A. Member, supervisor, manager B. Leader, member, timekeeper C. Facilitator, consultant, member D. Facilitator, member, recorder