Answer these multiple questions below. Make sure the answers are correct.

1). Three steps have been associated with implementing change: ________. A. unfreezing, instill new learning, refreezing B. freeze in place, instill new learning, refreeze C. thaw past entrenchments, warm to change, boil up desire to change D. None of the above

2). Change agents can be _________. A. external to the organization B. internal to the organization C. external and internal change teams D. All of the above

3). Which of the following is not an effective to decrease employee resistance to change? A. Education and communication B. Negotiation and agreement C. Manipulation D. None of the above

4). When external change agents are charged with the diagnosis of the problem within the change model _________. A. they often become immersed in theory and various conceptual frameworks that are less realistic than the managers would like B. they often tend to see each problem separately C. due to experience typically are better than top managers D. A and B

5). The depth of an intended change refers to _________. A. the iceberg analogy of the organization and specifically the magnitude of the hidden organization B. the scope and intensity of the organizational change efforts C. the number of organizational layers impacted by the change effort D. the number of individuals involved in implementing the change

6). Heather's restaurant has implemented a new order entry system that not only automatically posts and tracks orders in the kitchen but also automatically generates replenishment orders. This new level of automation has had the impact of increasing employee autonomy. The introduction of this order entry system would be considered a ___________ change. A. structural B. behavioral C. technology D. configuration