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7 Simplicity and clarity 8 Credibility to parliament and the wider public 9 Shared responsibility for outcomes-based performance with partners 10 Sharpening focus, driving improvement Graphs show long-term trends and figures for indicators and purpose targets. Graphs can also help people interpret more complex measures. Narratives are added to show current status reports and performance for indicators and targets. Webpages also contain analysis on recent changes in performance, trends, changes in the baseline and assessment of delivery. Research shows that multiple tools and techniques are used on the internet to highlight organizational performance management. Dashboards, colour charts and diagrams all provide a snapshot of the current status of actual performance against planned performance. They are based on real-time information. These tools have most significance where the focus of the performance relates to organizational activity. Corrective action can be introduced quickly, and the expectation is that the corrective action will have a short-term impact. Reports by the World Bank the European Commission and the Organization for Economic Co- operation and Development (OECD)50 have highlighted the importance of organizational performance management. According to these organizations, comprehensive systems of organizational performance management should be modelled on characteristics, such as high- level aspirations expressed as outcomes, strategic business plans and performance measurement tools and techniques. Questions 1. Do you think that organizational performance management can lead to a clearer focus on organizational goals? 2. What would be your concern as a manager in making performance information available to the public? 3. What would be your concern as a manager in making performance information available to employees, customers and shareholders