answers i put are random guesses. can you help please

Question 1 (10 points) A modern Operations Manager controls all the items listed except for which one listed below? a) Leadtime for customer delivery Ob) Interface between customers and manufacturing c) Inventory levels of work-in-process (WIP) and finished goods inventory (FGI) to minimize cost and still meet customer demand d) Information from operations processes e) Capacity to produce customer needs Question 2 (10 points) Saved Which areas look promising for helping manufacturers of the future? a) Ability to become leaner and not greener Ob) Do not continue to use Overall Equipment Effectiveness (OEE) but use measurements provided by operators c) Realize the key to flexibility lies in non-standardization d) Adopt the "cue-see" model to "see the cues" of value creation and focus on the variables of quality, cost, quantity, and cycle (QCQC) e) Use traditional basics of management "Plan, Organize & Control" (POC) Next Page Page 2 of 11 Question 3 (10 points) Saved Define corporate strategy in the following areas to improve competitiveness: a) High volume b) Lowest price c) Differentiation in quality and uniqueness d) Send core competencies off shore Oe) Longer lead times Next Page Page 3 of 11 Question 4 (10 points) The role of Inventory types as a "primary driver" for operations strategy is: 1) Cycle inventory to be used to control the impact of "variable" ordering and set-up costs O2) Opportunistic inventory to take advantage of using inventory at the opportune time 3) Seasonal inventory to help the supply chain with non-predictable variability in demand 4) All apply 5) Safety inventory to deal with randomness in demand Next Page Page 4 of 11 Question 5 (10 points) Saving... Transportation modes are selected base on cost vs value of product vs delivery speed. Which would you choose for transportation of music and movies? a) Truck/mail Ob) Outsource to some 3rd party logistics supplier c) Electronic d) Pipeline O e) Air Question 6 (10 points) The "Johari Window" model defines the "blind spot" of a person's personality and is found in which area? a) Things you do not know about yourself but things others do know about you. b) None apply O c) Things you know about yourself that you hide from others. d) Things you know about yourself as well as things others do know about you. e) Things you do not know about yourself as well as things others do not know about you. Question 7 (10 points) Saving... Which item below is a "Personal Effectiveness Strategy?" O a) All apply b) Eliminate behaviors that are counterproductive. Oc) Do not distort the truth. d) Accept responsibility and do not blame others. e) Become someone who gets it! Question 8 (10 points) Saving... Another "Personal Effectiveness Strategy" is: a) Perception is not reality, so do not see things from others' perspectives. Ob) Life does not reward action, so make sure you are right before making a decision and take as much time as you want to analyze the situation. c) Do not associate with people who "pull you down." d) Do not use facts to change your intuition. Oe) There is no power in forgiveness. Question 9 (10 points) Which of the following is a fundamental question that management must answer about change even if it is not asked by employee(s)? a) Who will be my boss? b) When will the company have time to do this? c) What's in it for me? d) All apply e) Why should the managers change? Question 10 (10 points) With reference to Blanchard's "Situational Leadership" Model, which of the following is a true statement? a) The highest degree of support and low direction is when the individual has moderate to high competence and variable commitment. Ob) Use "coaching" leadership style with the individual with low competence and high commitment. Oc) The highest degree of direction and lowest support is when the individual has high competence and high commitment. d) None apply e) Use "directing" leadership with the individual with moderate to high competence and variable commitment. Question 11 (10 points) Saving... Assume the situation where you have been transferred to a new department in your company and you have some experience/competence in the job expected of you. However, you are unhappy about the transfer and not motivated to do the job. Your new Boss gives you a task and knows you have enough competence to do it but knows you are unhappy about the transfer to his/her department. He knows situational leadership and decides to lead you in the correct style as shown below: O a) Directing Ob) Supporting Oc) Coaching Od) Participating Oe) Delegating