APEIRO STITUT BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 Task 2 - Project Work - Bounce Fitness Task two is a project work and this assessment will be due at the end of last week of the unit delivery. This task will require learners to access the series of document at the following link, Case study Document Access Bounce Fitness Bounce Fitness is a premier fitness centre in four cities - Cairns, Brisbane, Sydney, and Melbourne. Access the link below to learn more about Bounce Fitness: Bounce Fitness https://bouncefitness.precisiongroup.com.au/ (ID: apeirolearner password: apeiro@123). Look at "Business Infrastructure" then go to menu item "current projects" Bounce Fitness Corporate Marketing Plan Page 7 Critical issues, P15 contingency planning Bounce Fitness Internet Coffee Shop Marketing See Marketing Objectives p.9 Plan Bounce Fitness Bowling Alley marketing Plan Marketing Objectives, Financial objectives p.9 Membership Building Marketing Activity Plan Only 2 pages Bounce Fitness in Maturity Advertising Brief Only 2 pages Bounce Fitness Smart Weights Export 11 pages Marketing Plan Marketing objectives, Financial Objectives p.6 Creative Brief for the Introduction of Corporate 4pp Fitness Programs See Marketing objectives p.3 Your trainer will tell you which scenarios to use NovaCore\\DMS\\ Business\\BSBCRT611\\Assessment Task 2 11 of 19 Last Update: 4 January 2024 Rev 1.2 Approved by: Raghavendra Anand RTO Code 45394 CRICOS Code 03703MAPEIROWS (A & Tipu Tf e& BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 This workplace project assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work, Where a real workplace is not available, the assessor must conduct the assessment in a simulated workplace environment where conditions are typical of those experienced in a real workplace. Even if the assessment is undertaken in a simulated workplace environment, it must still provide the learner with access to all the resources required to complete this assessment, .g., if the task requires the learner to refer to organisational plans and documents to develop new workplace policies and procedures, they must still be provided with actual/simulated organisational plans and documents to assist in new policy development. To simulate the tasks: Adapt/revise the instructions provided in each task so that they can be completed in a simulated environment. This includes: o Providing additional contextual information such as details of a simulated business/workplace environment. o Providing simulated workplace documents such as policies and procedures, business plans, organisational charts, key performance indicators {KPIs}, job descriptions, etc. o Arranging the requirements of observation tasks such as discussing with the learner's workplace supervisor to allow the learner to conduct meetings with people within the onganisation ta participate in these meetings, through role play activities. o Creating scenarios based on the simulated business/workplace environment that will allow the learner to complete the task, e.g. resolving a customer service or workplace dispute, How to write Executive Summary - https://wanw,projectmanager.com,blog/write-an-executive- summary How to write a project report - https:)/slite,com/learn/project-report How to develop a project plan = https: /www.projectmanager.com/project-planning reVONMS\\ Business WASBCRTE11 Assesment Task 3 12 of 19 ere ie 12 An prc by Raghavendra A, APEIROW [a & TI ruTte BSBCRT611 Apply critical thinking for complex problem salving Assessment Task 2 Instruction - before to start the project assessment, vf This assessment task requires you to develop the project work based on the Bounce Fitness Business Plan or an appropriate company as agreed with your assessor/trainer. You must ask trainer/assessor before to commence the work and in writing. Your research answers should investigate all necessary details related to the managing the project work, Group work: This assessment task is a group work, group of two participants/learners. You are required to interact together in a group and analyse the above given case study and required documents fram Bounce Fitness Website link or from your chosen workplace. Your ideas may be similar but your answer must not be the same. A learner may select another company of their choice, however this must be approved by the assessor and supporting documents, links or any other appropriate information should be included with the submission. APEIRO TITUT BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 1: Scope Complex Workplace Issue ASSESSMENT INSTRUCTIONS Your assessor will observe you as you consult with at least two relevant stakeholders to determine the scope of at least one complex workplace issue. Relevant stakeholders refer to individuals or groups who have relevant information on and are affected by the workplace problem. You will be assessed on your practical skills to: Consult with at least two relevant stakeholders to scope at least one complex workplace issue During the consultation, you must discuss the following information: Scope of your job role At least one complex issue within the scope of your job role At least two task objectives At least two risks in trying to solve the complex issue At least two resources required to determine a solution for the issue Use communication techniques to identify requirements as appropriate to the audience and environment Use listening and questioning to elicit the views and opinions of relevant stakeholders Before consulting with at least two relevant stakeholders, you must review at least one organisational document with information on the scope of your job role. Review Workplace Project Task 1- Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment. After completing this task, submit the organisational document you reviewed with information on the scope of your job role. This can include: Job description Roles and responsibilities document NovaCor\\DMS\\ Business\\BSBCRT611\\Assessment Task 2 15 of 19 Last Update: 4 January 2024 Row 1.2 Approved by: Raghavendra Anand ATO Code 45394 CRICOS Code 03703MAPEIRO INSTITUTE BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 FEEDBACK REGISTER Learner Name Workplace/Organisation Date Prepared Time Prepared Date Name of Stakeholder Work Role of Stakeholder Foodback Add more rows as necessary New Cars ON\\Bunny\\,WHICHToll Asunument Task 2 17 of 19 Linit Update: January 2024 Approved by Raptureand Arvind TO Code 4541417 of 19 Lint Update: 4 January 2024 How 12 Approved by Raptureandr Anand ATO Doda 45914 APEIRO TUNE BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 SUMMARY OF MODIFICATIONS SIGN OFF By signing here, you confirm that feedback provided has been sufficiently addressed. Name of Stakeholders Laus Signature options. Add more rows as necessary END OF FEEDBACK REGISTER 18 of 19 Lint Update: 4 January 2084 How 12 Approved by Raptureand Arvind "TO Dada 45414BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 2: Problem Scoping Brief and Feedback Register ASSESSMENT INSTRUCTIONS This task will require you to develop a problem scoping brief with information on the scope of at least one complex workplace issue and a feedback register that you will use in Workplace Project Task 5. Use your workplace/organisation's templates for the following to complete this task: Problem scoping briefs Feedback registers To complete this task, you must: Access and review the following information: Consultation on at least one complex workplace issue conducted in Workplace Project Task 1 Organisational documents with information on each of the following: . Requirements for the development of: Solution proposal briefs Feedback registers Requirements for the presentation of: Solution proposal briefs Feedback registers Process for the approval of solutions for implementation Research requirements applicable to the complex workplace issue that must be resolved. Requirements must include: Components of applicable legislative framework Legislative framework refers to acts, regulations, standards and codes of practice that work together to provide a set of guidelines for workplaces to follow in order to adhere to legislative requirements. Components can be related to the following: Anti-discrimination Fair work Work health and safety NovaCore\\ DMS\\ Business\\ 658CRT611) Assessment Task 2 19 of 19 Last Update: 4 January 2024 Pagina 19 / 45 Rey 1.2 + Approved by: Raghavendra Anand RTO Code 45394 CRICOS Code 03703MAPEIRO NETITUT BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 Organisational policies and procedures This can include: . Work health and safety policies and procedures Conflict resolution policies and procedures Business continuity policies and procedures Develop a problem scoping brief with information on the problem-solving process for at least one complex workplace issue This must include the following information: At least one complex workplace issue to resolve At least two task objectives relevant to the complex workplace issue O At least two risks in trying to solve the complex workplace issue O At least two resources required by the problem-solving process Calculation of the cost of each resource required At least one applicable legislative framework At least one applicable organisational policy and procedures Requirements for the development of each of the following: Solution proposal briefs Feedback registers Requirements for the presentation of each of the following: . Solution proposal briefs Feedback registers O Process for the approval of solutions for implementation Develop a feedback register that you will use in Workplace Project Task 5 to systematically record stakeholder feedback on solutions for the complex workplace issueAPEIRO\\S He TITUTE BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 Review Workplace Project Task 2 Assessor's Checklist before starting this task. This farm outlines the following: * Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment, Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor ta ensure that the template covers all requirements that apply ta this task. Submit the following to your assessor: * Completed problem scoping brief * Feedback register Include any supplementary documents/sources used to create the problem-solving brief to your assessor, such as: Organisational policies and procedures Style puides Organisational templates You must also submit evidence of conducting research on the following information applicable to the complex workplace issue: Legislative framework components * Organisational policy and procedures To obtain the above policies and procedures, go te the Bounce Fitness website: https: //bouncefitness precisiongroup.com.au/ APEIRO INSTITUTE BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 PROBLEM SCOPING BRIEF Learner Name Workplace/Organisatio n Date Prepared WORKPLACE ISSUE Complex Workplace Issue Task Objectives 3 b. Risks in Solving the Issue a. b. RESOURCES REQUIRED Resources to Resolve Issue Initial Cost a. Add more rows as necessary Analysis of Cost of Resources RequiredAPEIRO INSTITUT BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 LEGISLATIVE FRAMEWORKS Legislative Frameworks Relevant Requirements Analysis of Application to Complex Workplace have aw mare rows of necessary 23 of 19 Approved by Raghxandra Amard HTO Code 45304 CHICOS OH OFMIMAPEIROWS a & Tipu tT ORGANISATIONAL POLICY AND PROCEDURES Tithe of Organisational Policy and Procedures identify the title of the organizational policy ond procedure relevent fo solving the comes workplace issue, Relevant Requirements to the Complex Workplace Issue Analysis of Application to Complex Workplace Issue ORGANISATIONAL REQUIREMENTS Tithe of Organisational Document for Developing Required Documents Development of Solution Proposal Briefs Development of Feedback registers. BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 APEIROGS. ia 8 TiTtu Title of Organisational Document for Presenting Required Documents Presentation of Solution Proposal Briefs Presentation of Feedback Registers Title of Organisational Approval Process for Solutions to Complex Workplace Issues Approval Process for Solutions to Complex Workplace Issues BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 26 of 19 APEIROKS (A & Tipu Tf E& BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 3: Facilitate Ideation Session Your assessor will observe you as you present the problem scoping brief from Worknoce Project Task 2 and facilitate an ideation session with at least two relevant stakeholders to determine possible solutions for the complex workplace issue. Relevant stakeholders refer to individuals or graups who ore affected by the solution development process for the complex workplace issue. You will be assessed on your practical skills to: Present the problem scoping brief developed in Workplace Project Task 2 " Lead the process for generating ideas for possible solutions to the complex workplace problenn Use communication techniques to identify requirements a5 appropriate to the audience and environment = Use listening and questioning to elicit the views and opinions of relevant stakeholders Before facilitating the Ideation session, you must review the problem-solving brief developed in Workplace Project Task 2. Review Workplace Project Task 3 = Observation Form before starting this task. This form outlines all the practical skills you need to demonstrate to satisfactorily complete this task. Your assessor will also discuss with you the practical skills outlined in this form prior to the assessment, Paste slides used in the presentation in this space- expand if mecessary. sWASBCATO1L4 27 of 19 i metal gts] wl fi 45 | o + Anproved bye Raghavendra mand APEIRO NOTITUT BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 MEETING MINUTES Learner Name Workplace/Organisation State/Territory [MEETING TITLE] Date Time Meeting Location Purpose of meeting Facilitator Notetaker Attendees must sign beside their name after the meeting. Attendees Review of Previous Action Items Write NA or Nil if not applicable for this meeting. Action Items Person Responsible Remarks NowCore\\DMS\\Business\\BSBCRT611\\Assessment Task 2 28 of 19 Last Update: 4 January 2024 Rev 1.2 Approved by: Raghavendra Anand RTO Code 45394 CRICOS Code 03703MAPEIRO ISTITUT BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 Agenda Item 1: [Topic] Discussion Agenda Item 2: [Topic] Discussion Agenda Item 3: [Topic] Discussion Add more sections as necessary. NowCore\\DMS\\ Business\\BSBCRT611\\Assessment Task 2 29 of 19 Last Update: 4 January 2024 Rev 1.2 Approved by: Raghavandra Anand RTO Code 45394 CRICOS Code 03703MAPEIRO MBTITUT BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 Agenda Item 4: [Topic] Discussion Action Items for Next Meeting Action Items Person Responsible Target Date Add more rows as necessary. NowCore\\DMS\\ Business\\BSBCRT611\\Assessment Task 2 30 of 19 Last Update: 4 January 2024 Rev 1.2 Approved by: Raghavendra Anand RTO Code 45394 CRICOS Code 03703MAPEIRO Ws a & TI ruTte BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 4: Solution Proposal Brief This task will require you to evaluate each possible solution Identified in Workplace Project Task 3 and develop a solution proposal brief. Use your workplace/organisation's template for problem-solving briefs to complete this task. To complete this task, you must: Review your organisation's requirements for preparing solution proposal briefs This requires you to access at least one organisational document with information on requirements, such as: Style guide o Communication policy and procedures Continuous improvement policy and procedures Apply the decision-making process to select the most viable option from the possible solutions identified in Workplace Project Task 3 This must include: Identifying what possible solutions are available Using critical thinking techniques to evaluate the following for each possible solution: * Atleast one advantage Atleast one limitation o Choosing among the possible solutions to determine the most viable option to take Develop a solution proposal brief on the solution you chase. NowaCore'OW1S) Business SBCRTS11L Assessment Task 2 31of19 Last 4 Jaruary 20a Row 1.2 Ai proved bir Raghavendra Anand ATO Code 45594 CRIS Code OF 705K APEIROS. (Aa & Tipu ft BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 Review Workplace Project Task 4 Assessor's Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. = All criteria your submission must address to satistactorily complete this task, Your assessor will discuss these resources with you, and the criteria outlined in this form prior te this assessment. Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor ta ensure that the template covers all requirements that apply to this task. Submit the completed solution proposal brief. Include any supplementary dacuments/sources used to create the solution proposal brief, such a5 organisational documents with information on requirements for preparing solution proposal briefs. APEIRO BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 SOLUTION PROPOSAL BRIEF Learner Name Workplace /Organisation Date Prepared Time Prepared Possible Solutions Advantages Limitations h, And more rows in meansary Selected Solution 33 of 40 doproved by Aughowndra hoard NTO Cook 49454APEIROWS, ia 8 Tirta tT BSBCRTG11 Apply critical thinking for complex problem salving EVALUATION OF CRITICAL THINKING TECHNIQUES Critical Thinking Technique Used What Went Well Areas of Improvement Other Critical Thinking Techniques That Could Be Used EVALUATION OF CREATIVE THINKING TECHNIQUES Creative Thinking Technique Used What Went Well Areas of Improvement Other Creative Thinking Techniques That Could Be Used a Py Assessment Task 2 35 of 40 APEIRO ISTITUT BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 EVALUATION OF DECISION-MAKING PROCESS Analysis of Actions Taken During Each Step of the Decision-Making Process This must include: Step of the decision- making process affected by the identified barrier How the barrier negatively affected the completed of the identified step of the decision making process Barriers to Decision-Making Process Impact on the Decision-Making Process b. Add more rows as necessary NowaCore\\DMS\\ Business\\BSBCRT611\\Assessment Task 2 36 of 40 Last Update: 4 January 2024 Rev 1.2 Approved by: Raghavendra Anand RTO Code 45394 CRICOS Code 03703MAPEIROWS ia &PTiru Tre BSBCRTG11 Apply critical thinking for complex problem solving Assessment Task 2 5: Present Solution Proposal Brief Your assessor will observe you as you present the solution proposal brief developed in Workplace Project Task 4 ta at least two key stakeholders. Key stakeholders refer to individuals or groups who ore vitol in the problem-solving process due to specialist insight and authority to provide approval for implementation. You will be assessed on your practical skills to: Present all information in the solution proposal brief developed in Workplace Project Tosk 2 Seek feedback from each key stakeholder on the solution proposal brief To complete this task, you must record feedback from each key stakeholder in the feedback register developed in Workplace Project Task 2 Before presenting ta key stakeholders, you must review the following: Feedback register developed in Workplace Project Task 2 Solution proposal brief developed in Workplace Project Task 4 Review the following before starting this task: " Workplace Project Task 5 Assessor's Checklist Workplace Project Task 5 Observation Form These forms outline the following: Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. All practical skills you need to demonstrate to satisfactorily complete the observation task. You assessor will discuss these resources with you, and the criteria outlined in these forms prior to this assessment. Submit the completed feedback register ta your assessor, NowaCore (OMS) Business\\BSBCRTS 11 Yissesement Task 2 37 of 40 Last Update: 4 January 2004 Rev 1.2 Agprowed by: Raghavendra Amanc ATO Code 453594 CRICOS Code O3708K APEIRO STITUTE 858CRT611 Apply critical thinking for complex problem solving Assessment Task 2 FEEDBACK REGISTER Learner Name Workplace/Organisation Date Prepared Time Prepared Date Name of Stakeholder Work Role of Stakeholder Feedback Add more rows as necessary 38 of 40 Lant Update: $ January 2024 RE: 1.2 Approved by Raghavendo Arand CAKCDS Codg 01 701MAPEIRO INSTITUTE B58CRT611 Apply critical thinking for complex problem solving Assessment Task 2 SUMMARY OF MODIFICATIONS SIGN OFF By signing here, you confirm that feedback provided has been sufficiently addressed. Name of Stakeholders Signature Addd move rows as necessary END OF FEEDBACK REGISTER 39 of 40 Last Update: & Jereary 2024 REW 12 Approved by Raghavendo Anand ATO Code 45194APEIRO INSTITUTE BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 6: Refine and Submit Solution Proposal Brief ASSESSMENT INSTRUCTIONS This task will require you to refine the solution proposal brief based on feedback received and seek approval for implementation. To complete this task, you must: Review the feedback register completed in Workplace Project Task 5 to determine what changes must be made to the solution proposal brief Refine your solution proposal brief by making changes based on the feedback recorded in the feedback register Submit the refined solution proposal brief to at least two key stakeholders to seek approval for the implementation of the solution to the complex workplace issue These must be the same stakeholders that you sought feedback from in Workplace Project Task 5. Review Workplace Project Task 6 - Assessor's Checklist before starting this task. This form outlines the following: . Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Submit the refined solution proposal brief to your assessor. You must also submit evidence of seeking required approvals for the refined solution proposal brief. NovaCore'\\DMS\\ Business\\BSBCRT611\\Assessment Task 2 40 of 40 Last Update: 4 January 2024 Rev 1.2 Approved by: Raghavendra Anand RTO Code 45394 CRICOS Code 03703MAPEIRO INSTITI BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 SOLUTION PROPOSAL BRIEF Learner Name Workplace/Organisation Date Prepared Time Prepared Possible Solutions Advantages Limitations Add more rows of needsinry Selected Solution 41 of 40 LAH Updew| 4 Memory 2024 RTO Cock 49304APEIRO STITUT BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 EVALUATION OF DECISION-MAKING PROCESS Analysis of Actions Taken During Each Step of the Decision-Making Process This must include: Step of the decision- making process affected by the identified barrier How the barrier negatively affected the completed of the identified step of the decision-making process Barriers to Decision-Making Process Impact on the Decision-Making Process C. d. Add more rows as necessary NovaCore\\DM5\\ Business\\85BCRT611\\ Assessment Task 2 44 of 40 Last Update: 4 January 2024 Rev 1.2 Approved by: Raghavendra Anand RTO Code 45394 CRICOS Code 03703MAPEIRO TITUT BSBCRT611 Apply critical thinking for complex problem solving Assessment Task 2 Ensure that you will Include any documents you use from the Bounce Fitness website and reference any other information for your Assessor. If you are completing your Assessment on an activity using another organisation, you must first obtain your assessor approval, then - you must provide copies of all related documents and ensure that it is of sufficient scope for your Assessor to assess. Acceptable related documents are; Project planning templates, Gantt chart, master chart project template, stakeholder analysis documentations, contingency planning documents and any other forms of relevant workplace documents as agreed with assessor. Any modifications or amendments must be given to students in writing. Quote from Page 5 of this document- All individual answer needs to be answered with a minimum of 80 words (approx.). All Reports and/or project and/or any other form of assessment, must be written with a word count of 700-900 words (approx.) and/or as per trainer's instructions. Presentations, to be completed using MS PowerPoint software with minimum of 10 slides and/or as per trainer's instructions. ***END OF DOCUMENT*** NovaCore\\DM5\\ Business\\85BCRT611\\Assessment Task 2 45 of 40 Last Update: 4 January 2024 Rev 1.2 Approved by: Raghavendra Anand RTO Code 45394 CRICOS Code 03703M