Appended to the script in 100-200 words, explain the point of the role play that made it an effective sales call and why. In this analysis, be sure to indentify the open-ended questions, why you selected them, and what needs to intended to uncover by asking Joe them. Also, explain how the differentiated between the features and benefits of the product. Finally, describe the strategy the implemented to overcome prospect's (Joe Smith) objection.

Reading Mode: Exercises PartI Me: Hi Joe, it's great to finally meet you face-to-face! How are you doing today? I'm Tammy, a sales representative from Gigi's Cupcakes. Thank you for taking the time to meet with me today. I trust you found the place, alright? Joe Smith: Yes, it's a lovely spot. I'm doing well, thank you. How about you? Thanks for meeting me here. Nice to meet you, too! I'm excited to learn more about Gigi's cupcakes, Me: Wonderful! I'm doing great, thank you. I really appreciate you taking the time to meet with me today. I know you're busy, so I'll make sure this discussion is worthwhile. Before we dive in, I'd love to learn a bit more about your business. What kind of desserts are most popular with your customers? Joe Smith: Our customers really enjoy unique and high-quality treats. We focus a lot on flavor and W presentation. Me: That's fantastic to hear! At Gigi's, we pride ourselves on crafting cupcakes that are not only delicious but also crafted with the finest ingredients and come in a variety of appealing designs that attract customers. The S beautifully presented cupcakes have been huge nationwide. What would you say are some challenges you face with your current dessert offerings? Joe Smith: One challenge is keeping the menu fresh and exciting to attract repeat customers. Z Me: I completely understand. Quality and uniqueness are at the heart of Gigi's Cupcakes. At Gigi's we rotate our flavors seasonally, offering innovative options to keep things exciting. What are your customers saying they'd like to see more of in your bakery section? Let me show you some of our most popular offers. ait Joe Smith: These look amazing, but with the cost of ingredients rising. I'm concerned about the price point for these premium cupcakes. How would Gigi's cupcakes stand out? Me: That's a valid concern, Joe. While our cupcakes are premium, we also provide value packs and promotions to help manage costs. Many of our partners find that the unique flavors increase foot traffic and overall sales, offsetting the initial cost. Excellent question, Joe. Gigi's cupcakes have a loyal following nationwide, thanks to our commitment to quality and creativity. By offering something exclusive, you can draw new customers who are looking for that unique touch only Gigi's can provide. Joe Smith: That's an interesting point. I'll have to consider that. Me: Absolutely, and I'd be happy to help you analyze potential sales growth. Would you be interested in running a trail period with us, featuring a selection of our bestsellers? Joe Smith: That sounds like something we could try. Me: Given the potential benefits and the unique appeal of Gigi's cupcakes, I believe they would be a great Service Principle addition to your company. How about we start with a trail order? We ca work closely with your team to ensure a smooth introduction. features an Joe Smith: Let's discuss the details further. least one of ne it. Me: Fantastic! I'll follow up with the specifics and set us up for success, Thank you for considering Gigi's e business! Cupcakes, Joe. We're excited to potentially partner with your company. I'll looking forward to working together! Joe Smith: Thank you! I'm looking forward to it. ur script, i ive sales why you Also, ex us beAspjo for tuc sombraout Finally, mith) of