Appendix 1 - Presentation planning template (Minimum 250 words)Title of presentation:Customer relationship managementAudience profile:Write down the type of audience you are presenting to. Assume you are presenting to your assessor and your fellow students. Write down things like:? Gender/Age/Demographic? Where we live or reside in? Education level? Our interests? Economic/jobs we haveDesired outcome and purpose of the presentationWrite down what you want to achieve in your presentation. What do you want people to learn or do after your presentation?TimeIn minutes, write how many seconds or minutes it will take to talk about the slide. Your presentation should be 5 minutes long only. ContentThis is the information you want to talk about in each part. Write what you want to say or talk about in dot points here. (10 - 20 words in each box) ResourcesThis is asking about the things you need to go with the information. Things like a video, picture, model, presentation aids etc. You don't need one for every slide, but need some. (10 - 20 words in each box) Introduction Body - point 1 Body - point 2 Body - point 3 Conclusion/ Summary/ Call to action Key (Use the following symbols as prompts for certain actions.)! emphasise ? link to ? graphic #1 ? check time? link back to ? call for questions ? ask for comments

Appendix 1 Presentation planning template (Minimum 250 words) Customer relationship management Audience profile: Write dawn the type of audience you are presenting to. Assume you are presenting to your assessor and your fellow students. Write down things like: Gender/Age/Demographic Where we live or reside in Education leve Our interests Economic/jobs we have Desired outcome and purpose of the presentation Write down what you want to achieve in your presentation. Whatdo you want people to learn or do after your presentation