Appendix C: Pizza Delivered Quickly (PDQ) Case Study [CULLED FROM WYSOCKI (2014)]

Background

Pizza Delivered Quickly (PDQ) is a local chain (40 stores) of eat-in and home delivery pizza stores. Recently PDQ has lost 30 percent of sales revenue due mostly to a drop in its home delivery business. It attributes this solely to its major competitor who recently promoted a program that guarantees 45-minute delivery service from order entry to home delivery. PDQ advertises one-hour delivery. PDQ currently uses computers for in-store operations and the usual business functions, but otherwise is not heavily dependent upon software systems to help receive, process, and home deliver customers orders. Pepe Ronee, Supervisor of Computer Operations, has been charged with developing a software application to identify pizza factory locations and create the software system needed to operate them. In commissioning this project, Dee Livery, the president, said to pull out all the stops. She further stated that the future of PDQ depends on this project. She wants you to lead a the team to investigate an option to deliver the pizza unbaked and ready for the oven in 30 minutes or less or deliver it pre-baked in 45 minutes or less. These pizza factories would not have any retail space. Their only function will be to receive orders, prepare, and deliver the pizzas. The factory location nearest the customers location will receive the order from a central ordering facility, process, and deliver the order within 30 or 45 minutes of order entry depending on whether the customer orders their pizza ready for the oven or already baked. Pepe has identified six software applications for the solution as indicated below to aim in your assignment.

The project is about to commence, and you are conferring with your team members to decide on reporting requirements and frequency. Your first task is to take into account the 3 stakeholders in the project and what their need might be. Make reference to the background statement for input you will need to answer the following questions:

1. Who are the people that you need to hear from to determine whether they are satisfied with your progress on the project?

2. How will you get information from your team and distribute it to other stakeholders for the project?

Answer in 500 words each please

will really appreciate ....it s urgent