Application Activity # 4 Worth: 15% Marks: 20 Instructions: A production manager wants to assess the reactions of the blue-collar workers in his department (including foremen) to the introduction of computer-integrated manufacturing (CIM) systems. He is particularly interested to know how they perceive the effects of CIM on: 1. Their future jobs. 2. Additional training that they will have to receive. 3. Future job advancement. Design a questionnaire for the production manager. You can have as many questions as you think are appropriate to collect the above- mentioned information in your questionnaire. I am providing a sample questionnaire for reference below. You are allowed to follow the format of the questionnaire sample.

SAMPLE QUESTIONNAIRE Dear Sir, My name is David Shen Liang. I am a business student currently engaged in a management project for Ocg Business Services (OBS). I am interested in how satisfied you as a client of OBS are about your relationship with OBS. For this purpose, I would like you to fill in the following questionnaire. It will take no more than five minutes to fill in the questionnaire. Thank you so much for your time. Kind regards, David Shen Liang. OBS is in an easily accessible location Strongly disagree -1---2---3---4---5---6---7- Strongly agree OBS has convenient opening hours Strongly disagree -1---2---3---4---5---6---7- Strongly agree OBS delivers fast service Strongly disagree -1---2---3---4---5---6---7- Strongly agree OBS informs you on the status of your order Strongly disagree -1---2---3---4---5---6---7- Strongly agree OBS provides its services on the agreed time Strongly disagree -1---2---3---4---5---6---7- Strongly agree OBS offers a range of products and services that fits your needs Strongly disagree -1---2---3---4---5---6---7- Strongly agree The end-products of OBS are sound Strongly disagree -1---2---3---4---5---6---7- Strongly agree The facilities of OBS look well-cared for Strongly disagree -1---2---3---4---5---6---7- Strongly agree Employees of OBS are helpful and friendly Strongly disagree -1---2---3---4---5---6---7- Strongly agree Employees of OBS give good advice Strongly disagree -1---2---3---4---5---6---7- Strongly agree Employees of OBS respond to your requests promptly Strongly disagree -1---2---3---4---5---6---7- Strongly agree OBS is reliable Strongly disagree -1---2---3---4---5---6---7- Strongly agree When a problem occurs, OBS will help you adequately Strongly disagree -1---2---3---4---5---6---7- Strongly agree OBS is innovative Strongly disagree -1---2---3---4---5---6---7- Strongly agree OBS has your best interests at heart. Strongly disagree -1---2---3---4---5---6---7- Strongly agree OBS fully informs you about the products and services it provides within your organization and about everything else you may want to learn from OBS or its employees Strongly disagree -1---2---3---4---5---6---7- Strongly agree The price of OBS products is: Very Low -1---2---3---4---5---6---7- Very high In general, how satisfied are you about the services you received? Very satisfied -1---2---3---4---5---6---7- Very dissatisfied Which services do you miss at Ocg Business Services? When was your first contact with Ocg? ____________ ago. Are the services of Ocg Business Services of added value to your organization? [_] Yes, they are. [_] Irrelevant, the services are not better or worse than those of other providers. [_] No, I would prefer another provider. General Questions Age ___ Gender Male/Female Position Secretarial Management Administration Facility Marketing/sales Project Engineers Purchasing Other This was the final question of this questionnaire. Thank you very much for your cooperation!