Application Exercise: Document Make$-$over

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Saved

$4$

Part $1$ of $2$

$8$ points

eBook Pr$$nt

References

ROUTINE APOLOGY

Relevant Concepts

Routine messages

Apology messages

Sentence structure

Verb tense

Punctuation

Number usage

Professional tone

Understanding your audience

The following routine message is an apology from an instructor to her students. The instructor is explaining the circumstances which are prohibiting timely responses to emails. She is also requesting forgiveness and understanding from her students. This message does not employ a professional tone and is unclear. Additionally, the message contains several verb errors $($tense and passive voice$),$ number usage errors, grammatical errors, spelling errors, and style errors.

To:

STUDENTS@cob.edu

From:

gracekc@cob.edu

Subject: Apology for Delayed Responses

Greetings CoB Students:

Everyone is exceedinging busy and full of questions at the beginning of terms. Balancing new schedules, planning for what's coming, etc. requires available faculty is what's required at this time. I therefore apologize for not responding in a timely manner to each of your emails.

This lack of responsiveness is on me $-$ l$\text{'}$m fully responsible. However, qive me compassion and understanding as I share