Question: Apply the Porter Generic Strategy Model using the facts given in the case below: The Case There are two leading Australian specialty retail department stores,

Apply the Porter Generic Strategy Model using the

Apply the Porter Generic Strategy Model using the facts given in the case below: The Case There are two leading Australian specialty retail department stores, namely Myer and David Jones. Both are well-established in the major Australian cities and both have good quality branded clothing ranges. The future looks bright for both from a demographic perspective, with rising population and per capita income levels in Australia. The market for such specialty department stores has been growing at around 7% per annum, which has exceed the growth of standard department stores, which was just 2\%. David Jones was acquired in 2014 by South Africa's Woolworths group for A\$2.1billion. Woolworths also acquired the Country Road brand. David Jones's differentiation strategy has since been fine-tuned. Iain Nairn, who was CEO at the time of the take-over, claimed that change was necessary to take advantage of the huge potential market because David Jones was perceived to have 'lost its way'. He introduced a few strategic initiatives in an effort to set David Jones apart from its biggest rival in Australia, Myer. Those included: - Using credit card data to improve promotions and sales - Offering incentives to staff - Focusing more on Asian consumers - Upgrading the stores dcor and functionality (a A\$400million investment) - Including Country Road inside the David Jones stores - Including more specialty brands within David Jones locations, including Witchery and Mimco. (private label brands carry a higher profit margin) Better service at more attractive shops will most-likely attract more customers. But Myer is doingthe same, so the race is on. Nairn has been succeeded by John Dixon, a veteran of British retailer, Marks and Spencer. Dixon set about improving David Jones's food business, believing it would encourage customers to remain in-store across lunch time if he made food halls more exciting, with different aromas to attract people like a magnet. He sees David Jones as being the quintessential Australian specialty department store

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