Question: APPROACH ( OBJECTIVE: Build Rapport ) - Customer Focus A . Introduction Technique: Identify the name of the introduction technique you will use to begin
APPROACH
OBJECTIVE: Build Rapport Customer Focus
A Introduction Technique:
Identify the name of the introduction technique you will use to begin the interaction to create a positive and friendly environment to build a trustworthy relationship. Also provide an example of what you will say.
B Rapport Building:
List relevant and appropriate topics you could briefly discuss with buyer to build a positive relationship with you beyond 'making a sale' that raise comfort of prospect, lower barriers, build trust Avoid bad news or negative topics!
C Purpose Statement:
Provide an example of what you will say to strategically transition the conversation out of Approach.
ie What will you say to the buyer to explain why you're meeting and the commitment you will ask for at the end? Think "What's in it for meWIFM from your buyer's perspective.
Optional Provide an example of decision maker or decisionmaking process question eg who's involved, timeline
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