Approaching these problems from a Service Value System $($SVS$)$ perspective would discourage the technology silos and begin addressing the resulting problems. Specifically, using the service value chain operating model emphasises the important activities necessary to meet customer demand and cocreate value with IT services. The important activities in this operating model are plan, do$,$ check $($study$)$ and act. The act activity is about taking action to standardise or improve a service or process and is central to an IT operations environment and ensures that IT services are delivered to customers according to agreed specifications and value expectations.