Question: AQ4. What KPIs would you consider using to evaluate customer relationships? AQ5. For each KPI, identify a benchmark value or KPI goal that you think

AQ4. What KPIs would you consider using to evaluate customer relationships?

AQ5. For each KPI, identify a benchmark value or KPI goal that you think management might use.

AQ6. Using the available fields, identify some calculations or relationships that would support your KPIs from AQ1 to AQ4?

AQ7. Are there any KPIs you selected that dont have supporting data fields?

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