ARC Framework to Approaching Challenging Client Conversations While most conversations with your client will be positive, it's crucial to be prepared to address concerns. Your client Andy is upset with the investment vehicles you selected for his portfolio which gives him 6% - 8\% annual return. He wants to invest in more niche products such as cryptocurrency and riskier stocks for higher returns. Following the ARC framework, what should you do in this scenario? Confirm Andy's long-term and short-term investment goals - Suggest Andy to set aside a small amount for higher-risk investment - Try to upsell insurance product to manage the risk Confirm Andy's long-term and short-term investment goals - Suggest Andy to set aside a small amount for higher-risk investment - Make sure Andy is satisfied with this approach Apologize that the portfolio performance is not to Andy's satisfaction - Offer to change Andy's portfolio based on his suggestion - Try to upsell insurance product to manage the risk Apologize that the portfolio performance is not to Andy's satisfaction - Offer to change Andy's portfolio based on his suggestion - Confirm that Andy is satisfied with your service