________ are all-in-one solutions that help you track user issues, communicate with your users, and provide updates.

1)Emails to users

2)Ticketing or bug systems

3)Procedures

4)Chat rooms

Question 7

Why is it important to document IT issues/problems?

1)To save you time, your company time, and your users time.

2)It helps you audit your steps in case you need to go back and see what you did

3)To keep track of your time.

4)Because it is a requirement of the company.

Question 8

Why is it important to spend extra time investigating the issue?

1)To find the root cause of the problem.

2)To bill more time.

3)To make the customer happy.

4)To fix small holes.