1. ____________ are data collection forms where you write directly on a picture of the object, allowing you to quickly see where problem cluster.

Question options:

a)	Concentration diagrams

b)	Opportunity Process Maps

c)	Top-Down Process Maps

d)	Work-flow diagrams

2. A _______________ is used to identify the most frequent or impactful problems or causes of problems.

Question options:

a)	Pareto Chart

b)

Time Plot

c)	Process Map

d)	Control Chart

3. __________________ are precise definitions that tell you how to get a numerical value for the characteristic you are trying to measure.

Question options:

a)	CHecksheets

b)	Operational Definitions

c)	Stratification

d)	Work Flow Diagrams

3. These are systems designed to serve customers:

Question options:

a)	Work Flow Diagrams

b)	Concentration Diagrams

c)	Organizations

d)	Process Maps

4. The Goal (s) in the "Control" step presented as part of the DMAIC Improvement Method is:

Question options:

a)	To define the project purpose and scope

b)	Identify deep causes and confirm with data

c)	To develop, test, and implement solution

d)	To hold the gains

5. ____________ are data collection forms where you write directly on a picture of the object, allowing you to quickly see where problem cluster.

Question options:

a)	Concentration diagrams

b)	Opportunity Process Maps

c)	Top-Down Process Maps

d)	Work-flow diagrams