Question: are / is responsible for developing capabilities and managing performance, which includes measuring, evaluating, and recognizing performance when it comes to customer service. a .

are/is responsible for developing capabilities and managing performance, which includes measuring, evaluating, and recognizing performance when it comes to customer service.
a. Facility managers
b. Human Resources
c. C-Suite officers
d. Customers
e. Marketing
are/is responsible for developing capabilities and managing performance, which includes measuring,

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