Question: Arjun plans to replace his old laptop with a new one. His friend Dag talks enthusiastically about a new laptop recently on the market. He

Arjun plans to replace his old laptop with a new one. His friend Dag talks enthusiastically about a new laptop recently on the market. He says that it works well, looks cool, and sells for a great price. But Arjun is opting for a MacBook Pro. Even though they typically are more expensive, he believes Apple products are the most versatile and reliable. Which of the following dimensions of quality is Arjun

s belief based on

?

Multiple Choice

conformance

features

bona fide quality

perceived quality

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