Question: Arrivals to a queue are random and service time variation is very high. Therefore a 1 5 % capacity buffer is recommended. This means that:

Arrivals to a queue are random and service time variation is very high. Therefore a 15% capacity buffer is recommended. This means that:
The percentage of customers who wait will be 15%.
The planned server utilization will be 15%.
Servers will be busy serving customers 85% of the time
The arrival rate will be 15% higher than the service rate.

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