ARROW ELECTRONICS Arrow Questions 1. How does Arrow create value for its customers and suppliers? 2. Assess the nature of Arrow's relationships with its customers and suppliers. (What kind of relationship do they have, how do they maintain and strengthen it) 3. Compare Arrow and Express, in terms of service outputs delivered to different customer segments. (Different segments look for different service mixes: describe these). 4. Based on (1), (2) and (3) as well as your reading of the case, carefully explore the following questions faced by Salsgiver (pg. 1): o How many of Arrow's customers were likely to switch some of their purchases to Express? (Use figures to calculate) How would this affect Arrow's sales and profitability? (Use figures to calculate) How would Arrow's suppliers react to Express? Overall, was Express a threat or an opportunity to Arrow? 5. What should Arrow do in response to the proposal from Express? (Answer this based on question 4 above). What should Arrow do in the long run