ART-A (Descriptive Questions - Answer any three question in full) (3*3 Marks-9 Marks) 1. Explain the challenges of managing service industry with suitable example? You being a service manager what the precautionary steps you will be initiating-Explain. 2. You are a manager working with operation department and your general manager asked to analyze the key external factors of the industry you are working with suitable example. 3. You are working with an airline company and your manager requested to submit report on elements of a good forecasting and explain pros and cons of delayed forecast