Question: ARTICLE : The Relationship between Total Quality Management Practices and Their Effects on Firm Performance. Kaynak (2003) & Kaynak and Hartley (2008) - The contribution

ARTICLE : The Relationship between Total Quality Management Practices and Their Effects on Firm Performance.

ARTICLE : The Relationship between Total Quality Management Practices and Their Effects

Kaynak (2003) \& Kaynak and Hartley (2008) - The contribution of the studies - TQM practices and the relationships among them - The relationships between TQM practices and firm performance - The reasons for the failure of TQM systems

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