Article :TOWARDS COGNITIVELY COMPLEX PROBLEM$-$SOLVING:SIX MODELS OF PUBLIC SERVICE REFORMWilly McCourtAbstract: This paper proposes cognitively complex problem$-$solving as a refinement of the recent problem$-$solving approach to public service reform, and as an addition to existing political and institutional explanationsfor the frequent failure of reform. In order to substantiate the new problem$-$solving model, it identifies andselectively reviews six models of reform that have been practiced in developing countries over the past half$-$century: public administration; decentralization; pay and employment reform; New Public Management;integrity and corruption reforms; and bottom$-$up reforms.

Questions :

Question $1$: Explain the six models of problem$-$solving approach that are suitable for public service improvements$$Question $2$: What is the Cognitively Complex Problem$-$Solving method according to your understanding? $$Question $3$: Discuss the anticipated problems in public service reforms, also suggest a suitable solution? $$Question $4$: Why capacity building is a distinctive feature of management in the organizations? $$