Artificial intelligence has advanced significantly since its early days in the $1950$s and has progressively taken over. It was once mainly used to automate simple accounting tasks. Davenport and Ronanki $(2018)$ point out in AI for the Real World that modern AI now falls into three main categories: process automation, cognitive insight, and cognitive engagement. Even though automation and insight are already being used on a daily, it$$s the use and engagement part, where AI actually interacts with people that raises the most questions about whether businesses and customers are truly ready to accept it$.$ One example from the article is Vanguard$$s Personal Advisor Services, which blends automated portfolio management with human financial coaching. This reflects how advanced AI can be most effective when paired with a human element. The software takes care of the complicated, repetitive work like rebalancing and tax$-$loss harvesting, this allows human advisors step in to give support and guidance. This allows balance and makes customers more at ease showing that AI isn$$t there to replace people. Instead, it$$s used to work alongside them. It helps by making financial tasks easier and giving people both accurate support from AI and reassurance from a human advisor. In my own experience working with automated systems at MVC in NJ$,$ most haven$$t felt very $$advanced$.$ Basic chatbots, for example, often struggle with simple scripts. According to the HBR article, that$$s not unusual, Facebook found its bots couldn$$t handle $70\%$ of customer requests without human help. This makes me feel like businesses and customers aren$$t fully ready for AI to take over customer service on its own. People still want the reassurance of talking to a person, especially when the issue is complicated and are unable to give actual answers without being automated. With that being said, I do think we$$re moving quickly toward more acceptance. The AI in Business Trend Report $(2023)$ found that about $70\%$ of professionals already see generative AI as safe and ethical, and more than $65\%$ said it helps them do their jobs better. Younger generations, especially Gen Z and millennials, are adopting AI tools at much higher rates. This tells us that, future customers will be more comfortable interacting with AI systems or will be forced to use them. Companies that grow with this shift will be in a much better position than those that fall behind.The readiness also depends on trust. Many professionals still worry about quality issues like bias, inaccuracies, or generic outputs. Customers want the reassurance of a human presence, especially in sensitive areas like finance, health care, and law. If companies introduce AI engagement too aggressively without safeguards, it could backfire and damage trust among customers and the business being delt with. DO YOU AGREE WHY OR WHY NOT?