Question: As a computer technician, you are troubleshooting a client's computer that is experiencing intermittent crashes and sudden reboots. The client reports that these issues started

As a computer technician, you are troubleshooting a client's computer that is experiencing intermittent crashes and sudden reboots. The client reports that these issues started happening after a recent memory upgrade.

You have already confirmed that the new memory modules are compatible with the system and are properly installed.

What would be the next BEST step to diagnose the issue?

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3. How might you apply these learnings to the challenges you face currently?

1. What will you say to Diane? Are there additional questions you would like to ask?

2. What advice will you give her? What do you think are some of the sources of her stress? How will you work with her to develop strategies for reducing her stress?