As a consumer, you have participated in reverse logistics$.$ For example you have returned items that you purchased. Think about recent purchases you've made and an item that you subsequently returned $($something during the past year$).$ Answer the following:

Discuss the item you purchased that you returned. First describe what the item was, how much did it cost you, where did you purchase it from and how $($i$.$e$.$ online, in store$).$

Describe how the company handled the return. Explain the overall return process. What did company do well? What could they improve upon?

What things described in Chapter $9$ or from the video on reverse logistics $-$ do you think the company had to consider in processing your return. Be specific. I want to see you incorporate the information from Chapter $9$ and$/$or the video in your answer.