Question: As a Customer Service Manager, you are responsible for educating your employees on the importance of assuming vital behaviours that engage customers when using the

As a Customer Service Manager, you are responsible for educating your employees on the importance of assuming vital behaviours that engage customers when using the telephone as a contact point. Please WATCH the video below and identify and explain any 5 actions that were incorrectly adopted, or completely missing from the customer exchange between the customer support agent and the customer.

https://www.youtube.com/watch?v=F8dImol79ew

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